1. Introduction
RideBox (Pty) Ltd ("we," "us," "our," or "RIDEBOX") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
We collect information you provide directly, such as:
- Contact information (name, email, phone number)
- Account and profile information (for drivers and riders)
- Payment information (processed securely)
- Facial biometric data (for identity verification only)
- Trip history and location data (during active rides)
- Communication records (emails, messages, support tickets)
3. How We Use Your Information
Your information is used to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Verify your identity and prevent fraud
- Respond to your inquiries and support requests
- Comply with legal and regulatory obligations
- Enhance safety and security for all users
4. Data Storage and Security
We implement industry-standard security measures including encryption, secure server protocols, and regular security audits. Your facial biometric data is encrypted and never shared with third parties. Contact form submissions are retained for 12 months for audit purposes, then securely deleted.
5. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion of inaccurate data
- Opt out of marketing communications
- Lodge a complaint with the South African Information Regulator
- Know why your information is being processed
6. Third-Party Sharing
We never sell your personal information. We only share your data with:
- Law enforcement (when legally required)
- Payment processors (with encryption)
- Safety partners and emergency services (only during emergencies)
- Service providers acting on our behalf under strict confidentiality agreements
7. Cookies and Tracking
We use cookies to improve your experience. You can disable cookies in your browser settings. Essential cookies for security and functionality cannot be disabled.
8. Contact Us
For privacy inquiries, data access requests, or complaints, contact:
Email: privacy@rideboxapp.com
Address: RideBox (Pty) Ltd, Cape Town, South Africa